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Frequently Asked Questions
Need help? Here are the top questions asked by our Subscribers
An active user is defined as a user who has authenticated at least once to your website / app in a month's timeframe.
Authentication causes one of the biggest friction events for new and returning users to a website or app. This has massive profitability and customer acquisition impacts for businesses.
We’re building authentication in the best way possible to increase conversion, and we’re proving it with relevant data.
We're changing the narrative of authentication from being a necessary evil to an opportunity for seamless user conversion.
We’re focused on making both getting set up and migrating away from other authentication providers super easy. Strip-like API documentation is table stakes. We’re going above and beyond with live integration support and around-the-clock updates to our APIs based on customer feedback.
You can sign up to and test our APIs straight from our docs!
We’re the founding team and friends Prashant Murali, Dhruv Tekchandani and Jason Chee. We’re a diverse team based in Sydney Australia, but now working remotely across the globe.
EZiD is VC-backed and the founding team has deep expertise and backgrounds in identity, software engineering and marketing. We’re passionate about creating a more frictionless experience on the internet. We’re passionate about what we’re doing and have been working tirelessly to create a great product.
We take security seriously. We believe in using open protocols that come with inherent security measures as well as offer better interoperability. Our APIs are based on OpenId Connect built on top of OAuth2.0. Our authentication tokens are stateless JSON Web Tokens and hence we do not store them ourselves. In addition to this, we are working on our SOC II certification and will update our customers as soon as it’s done!